Warranty & Returns

Warranty

All goods are supplied with the standard manufactures warranty, except where stated otherwise.

Should a product become faulty please complete the Returns Authority Form to obtain an authorisation number. All items covered by manufacturers warranty.

When supplying services

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: 

  • to cancel your service contract with us; and 
  • to a refund for the unused portion, or to compensation for its reduced value. 

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.  

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

When supplying goods combined with services

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: 

  • to cancel your service contract with us; and 
  • to a refund for the unused portion, or to compensation for its reduced value. 

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

See the manufacturers warranty terms for more.

Returns

Policy and procedure

Notwithstanding our warranty policy, if you are dissatisfied with our goods or service please call Us on 1300 667 306 to discuss your options.

Our return window is 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

It is essential to obtain a Return Authorisation number prior to returning any goods to us. Where it is agreed that goods are returnable a re-stocking / inspection / re-packing fee may be incurred. This would be assessed on a case by case basis and will be assessed upon Xtreme Electronics Pty Ltd receiving the goods. If the return is due to change of mind, it is up to the customer to organise return shipping and the customer will be credited the amount of the items only. Any shipping charges incurred will not be credited back. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

A minimum 15% Restocking fee + GST of the original purchase price paid may be charged for unwanted returned purchases.

All returned goods must be in "as sold" condition including all packaging, instructions, invoices etc. Some items may not be eligible for return, especially if special order items.

Please call us if you would like to check prior to ordering.

We do not accept any unauthorised returns.

Returns & Repairs

Where such goods have been supplied, we undertake to repair or replace on an "express service" basis. It is essential to obtain a Repair Authorisation number prior to returning any goods to us. We do not accept unauthorised returns. 

Before returning any goods please contact Xtreme Electronics Pty Ltd for approval and return merchandise by calling Xtreme Electronics Pty Ltd personnel will help you with any return or repair. The process includes inspecting the product/s, and arranging for the product/s repair, or offering you a replacement.

Any shipping cost for the return of any product to Xtreme Electronics Pty Ltd will be at your cost.

Products are required to be returned within a reasonable time period. Time-frames may vary depending on the product purchased and may also be contingent on the type of product purchased as well as the price you paid.

If any goods cannot be easily returned to the Xtreme Electronics Pty Ltd, due to your location, please contact our service staff for help with logistics.

Product/s returned under warranty will be assessed and/or repaired within a reasonable time period.  We will of course advise you of the extent of period required to undertake repairs shortly after the item is assessed. Repair times do vary due to reasons beyond ours or the manufactures control, such as parts availability and possibly incorrect fault advise given.  We suggest you factor in an additional margin of time to avoid unfulfilled expectations.

If returned goods are assessed to have been misused, damaged accidentally or otherwise, or should returned products assessed NOT to be faulty, you may be required to pay labour, assessment and freight costs.  An itemised account of all costs incurred will be provided to you should this case arise.

Should any electrical product/s you return lose settings or user saved preferences during the re-setting and rebooting phases in a repair sequence, you may need to re-establish all preferred setting on return of the product/s.

Purchasing from Xtreme Electronics Pty Ltd is an acceptance of the above policies.

If you have any question relating to your Order, please contact us on 073297 7567 or email customer support at support@xtremeelectronics.com.au

Xtreme Electronics Pty Ltd reserve the right to make amendments/changes to our terms and privacy without prior notice.