Shipping & Orders

Orders

1.1 - Discontinued Items

Discontinued items due to the ever-evolving nature of electronic technology, this website may contain items which could become obsolete or discontinued. Despite our best intentions, some items may become obsolete or superseded before we are able to remove it from our website. If an item you order is discontinued, we will contact you to offer an alternative or cancel the order for that product.

 

1.2 - Pre-orders

Some items on our website are available for Pre-Order. The ETA stated on the pre-order may change without notice. If you have an item on pre-order, we will contact you with any ETA date changes. The date provided does not guarantee you will receive the item by that date.

1.3 - Stock availability and "Back-orders"

We endeavour to ensure stock availability concurrent with the life of advertisements. Should we experience an unexpected delay or should stocks quickly sell out or be unavailable for any reason we undertake to issue a 'back-order' at the price advertised. Where advertised items are clearly endorsed as limited supply quantities, we may not be able to supply at advertised special rates once stock is sold out.

From time to time products may not be available for several reasons. Should a product become unavailable for any reason, 'Xtreme Electronics Pty Ltd Online' reserves the right to refund exchanged product purchase amount to customers with no further commitment. 

If this is inconvenient, please advise upon receipt of partial shipment or when placing the order.

1.4 - Change of Order details

If you require any details to be changed on your order, it is extremely important that you contact us as soon as possible! There are no guarantees details can be altered once your order has been placed as orders are processed as quickly as possible to ensure quick dispatch.

It may be possible to redirect items that have been shipped depending on their current location. This is not always possible and may incur additional charges. Please ensure all details provided are correct, prior to placing the order.

1.5 - Product Images

Most products have been photographed by the manufacturer and are identical to what you will receive, but manufacturers may make improvements during the life of a product without notice and this may result in a slightly different design. If certain product features are important, please contact our sales department for confirmation before ordering the product.

Information presented on this website has been checked and is believed to be correct at the time of printing, however, errors and omissions are accepted.

Device(s) displayed to demonstrate purpose of product may not be included, most products with screens may use simulated screenshots – please check with us where unsure.

1.6 - Credit Card Charges

All payment methods including Pay Pal, Visa and Mastercard do not incur a surcharge unless stated.

Any short term finance payment methods or options are made available only as a convenience and the purchaser must understand this finance is not provided by Xtreme Electronics Pty Ltd.

Shipping

'Xtreme Electronics Pty Ltd Online' will dispatch ordered products as soon as possible following payment confirmation.

2.1 -Couriers

The Courier may vary depending on parcel size, location and weight. Most parcels will be sent via Australia Post.

2.2 - Tracking Details

Once item/s have been sent, Tracking details will be provided via your online account.

On some rare occasions, Tracking details may take 1-3 days to appear.

2.3 - Shipping to P.O. Boxes and Parcel Lockers

Unfortunately, not all items can be shipped to PO Boxes or Parcel Lockers due to size limitations and as such we ask that you please call us if you are unsure or provide us with a street address to send your item to.

2.4 - Distribution Locations

Products are shipped from Melbourne, Sydney, and Brisbane. To ensure you get you items as soon as possible these may be direct from supplier warehouses.

2.5 - International Shipping

We presently only ship to street address locations within Australia. In some cases, it may be possible to ship items purchased to other destinations. Please contact us at support@xtremeelectronics.com.au for more information.

2.6 - Shipping Discounts

In some cases, discounted shipping may be possible due to order quantity. If you would like shipping cost clarified or believe a bulk shipping discount may apply, please send inquiries to support@xtremeelectronics.com.au

 

 

2.7 - Goods Lost or Damaged in transit

Shipping of products is carried out by 3rd party suppliers. It is a customer responsibility to thoroughly inspect all received products and notify courier of any damage.

If you suspect your order may have arrived damaged, i.e. carton crushed or obviously dropped, take the matter up with the courier. We recommend you do not open the parcel except in the presence of the courier, e.g. to verify the existence of damage or otherwise. You may have a claim against the courier if negligence can be proven on their behalf.

It is also a requirement that accompanying paperwork is annotated as 'damaged goods' and advice of damaged goods emailed to support@xtremeelectronics.com.au.  We recommend you take photos of any damaged goods and forward them to Xtreme Electronics Pty Ltd as soon as possible.

This notification must be received with-in 48 hours of receiving the products. A copy of the annotated may be requested by Xtreme Electronics Pty Ltd staff.

2.8 - Unsuccessful Delivery

Where a courier is unable to deliver products due to nominated adult not being on-site for delivery/ unclear delivery address/ impossible access, it will become the customer's responsibility to collect the items from a local freight depot or arrange alternate delivery measures. (possibly incurring an additional charge)

2.9 - Delivery Charges

Freight costs for items shipped for delivery will be charged as per quoted shipping cost attached to each shopping cart total at check-out. The total cost does include shipping as described.

2.10 - Additional Charges

Orders that are to be delivered to difficult access, multi-story or remote locations may incur an additional cost.  If you believe this may be the case, please contact us by email or phone.

Security

Xtreme Electronics Pty Ltd Online is committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' set by The Office of the Privacy Commissioner. These principles define clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.

3.1 - Access to your personal information

In most cases, you can gain access to the personal information that Xtreme Electronics Pty Ltd Online holds about you, subject to some exceptions covered by Australian privacy laws.

If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.

3.2 - How we use your information

We use the information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally, we will only use and disclose your personal information:

  • To establish and maintain your relationship as a customer of Xtreme Electronics Pty Ltd Online
  • To provide the products and services you have requested from Xtreme Electronics Pty Ltd Online
  • To administer and manage those products and services.
  • To answer your inquiry.
  • For direct marketing by email, specials on products or services you have shown interest in.

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Xtreme Electronics Pty Ltd Online which you would not like to receive, please contact us and we will remove your name from our mailing list.

3.3 - The information we collect

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

  • Information you provide us when you purchase goods or services
  • Includes over the phone or internet transactions.
  • This information will include your name, address and contact details.
  • Information derived from communications between us and you.

The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.

3.4 - Payment Security

Xtreme Electronics Pty Ltd use Shopify and MYOB as the secure payment gateways.

All Credit card payments are processed using Payment Card Industry Data Security Standard (PCI DSS) an information security standard for organizations that handle credit card and debit card information.

Once payment has been taken, all credit card details are scrambled and disposed of. 

Xtreme Electronics Pty Ltd do not keep credit card details on file.

3.5 - Website Security

Xtreme Electronics Pty Ltd Online will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not always a secure method of transmitting information.

Accordingly, Xtreme Electronics Pty Ltd Online cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.

3.6 - Fraudulent Orders

Xtreme Electronics Pty Ltd screen every order before payment is taken. We reserve the right to cancel and order if it is deemed suspicious. If you have an order cancelled incorrectly, please call us on 1300 667 306 to discuss.